Physical encounters are important to seek out, especially if they do not happen naturally in the workplace coffee room, advises Key Account Manager Emmi Leppik. And she should know, as her mobile office could be located at the customer’s place, at Technopolis Ruoholahti, or at UMA Esplanadi’s coworking space, all within the same day. Emmi Leppik works to improve companies’ work well-being. What makes the work unique is how Leppik helps customers. “Through coffee”, Leppik chuckles, but she’s actually completely serious.